Refund policy

At PawBubble, we value our customers and want you to be happy with your purchase. Our refund and return policy is designed to be simple, fair, and easy to follow.

1. Proof of Purchase

To process any refund or exchange, we require proof of purchase. This can include:

  • Order confirmation email

  • Receipt or invoice

  • Gift purchases: Refunds or exchanges can only be processed by the original purchaser with proof of purchase.

2. Eligibility for Refunds

  • Refunds are available for most items within 30 days of delivery.

  • Items must be in unused and original condition.

  • Certain items, such as opened or used wipes or perishable products, may not be eligible for a refund due to hygiene reasons.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error (wrong item, defective product, etc.).

  • If the return is our fault, we will cover the shipping cost.

4. Refund Processing

  • Once we receive and inspect the returned item, approved refunds will be processed through the original payment method within 2–5 business days.

  • The time it takes for the refund to appear in your account depends on your payment provider:

    • PayPal: up to 48 hours

    • Credit card: 7–14 business days

5. Customer Support

If you have any questions or need help with a return, please contact us at:
support@pawbubble.com

6. Policy Updates

  • PawBubble may update this policy from time to time.

  • Any updates will be reflected on our website.

By shopping with PawBubble, you agree to this refund and return policy.